Sr. Salesforce Business Analyst

Remote

Full Time

Experienced

The Senior Salesforce Business Analyst (Sr. Salesforce BA) is a key contributor to the successful delivery of Salesforce projects within a complex, enterprise-level environment. This role requires exceptional communication, requirements-gathering, and collaboration skills to identify business challenges, analyze operations, and develop innovative solutions. Working closely with stakeholders across departments, you will drive process improvements, support project success through actionable recommendations, and bridge the gap between business and technical teams by translating business needs into system capabilities and streamlined processes.

As a Subject Matter Expert (SME) for CareSphere product, you will take ownership of implementation, quickly developing expertise to elicit requirements, demo, and train users effectively. By collaborating with project managers, you will maintain clear communication with clients and customers, ensuring alignment and the delivery of high-quality outcomes. This position demands a proactive, detail-oriented professional dedicated to driving excellence in Salesforce projects and user adoption.

The Senior Salesforce Business Analyst not only guides Salesforce implementations but also plays a key role in business development by writing compelling proposals and delivering tailored product demonstrations that effectively communicate solution benefits and strengthen client relationships. This position is 100% remote.

Responsibilities:
Business Analysis & Salesforce Delivery

Serve as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle.
Collaborate with stakeholders to identify business needs, translate them into detailed, actionable requirements, and document these as high-quality User Stories, Use Cases, or Business Requirements Documents.
Evaluate existing workflows, identify inefficiencies, and recommend optimizations to enhance business performance.
Participate in Agile ceremonies, including daily Scrums, Sprint planning, Sprint reviews, and retrospectives.
Work closely with the Scrum Team to groom user stories, support sprint execution, identify and resolve team impediments, and ensure the quality of deliverables.
Create Test Plans and Test Cases, conduct solution testing, and facilitate UAT sessions with stakeholders, incorporating feedback through enhancements and bug fixes.
Develop training guides and lead training sessions for end-users to ensure successful adoption of Salesforce solutions.
Take ownership of new Salesforce product implementations, becoming a Subject Matter Expert (SME) to configure, demo, and train users effectively.
Collaborate with project managers to maintain clear and consistent communication with clients and stakeholders, aligning expectations and ensuring successful project outcomes.

Proposal & Demo Support

Review RFPs for alignment with product capabilities and company strategy.
Write compelling, accurate, and compliant proposal responses tailored to customer needs.
Prepare demo environments with realistic data and configurations reflecting customer requirements.
Develop demo scripts and outlines based on proposals and client priorities.
Deliver engaging, professional demos to prospective customers (virtually or in person).
Collaborate with business development and product teams to ensure proposals and demos reflect the latest product features, company positioning, and branding.

Required Skills and Experience:

Bachelor’s degree in business, Engineering or Computer Science or similar.
Minimum work experience: 5 years of experience as a Business Analyst with end-to-end Salesforce implementation experience.
Minimum 5+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment.
Minimum 5 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps.
Minimum 5+ years of experience in business analysis or product development of software-based solutions.
Salesforce Administration skills are highly preferred; Salesforce Administration Certificate is required.
Strong experience conducting project demos, sprint demos, and customer-facing product demonstrations.
Excellent written communication skills, including proposal writing and customer-focused documentation.
Strong presentation skills with experience engaging customer audiences.
Experience working in JIRA, Confluence, or other Agile project management tools.
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint.
Excellent interpersonal, listening, oral, and written communication skills.
Strong analytical, problem-solving, and organizational skills; able to manage multiple tasks concurrently.
Experience working with sandbox and production environments.
Demonstrated adherence to Salesforce.com best practices.

Preferred Skills and/or Experience:

Certified Scrum Master, is desirable
Salesforce Business Analyst Certification, is desirable
Salesforce Service Cloud Consultant Certification, is desirable

Security Clearance: Must be a US Citizen or Permanent Resident and authorized to work in the United States. Must be able to pass a Federal Background check.

Travel requirements: None

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to our video interviews. We will ask you to send a US Government issued Photo ID with scrubbed out privacy information to verify your identity.

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.

Benefits:

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

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